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Please submit your order to your sales broker/representative to facilitate the ordering process. You can also fax your hydrocolloid order directly to us at 520-888-5585 (fax).
Please make sure the following information is included in your purchase order:
We want to make certain that we have all the correct information and order requirements you need, so telephone orders will not be accepted. Faxing or emailing your order will ensure that you receive exactly the product and associated paperwork you need. However, if you have questions about your order or how to place an order, you are always welcome to call.
Please note that rush orders (less than 24 hour notice) for shipping stock items will incur an additional $60 fee.
Questions? Call our Toll Free phone # 1.800.369.4867
We stock different items at our warehouses. If long term projections are provided, material can be moved from one warehouse to another for easier pick up or shipping.
Your product can be shipped using one of several methods. Please indicate on your PO how you would like the material shipped.
When you have tested and approved a gum or gum blend for your application, request a quotation and provide estimated order quantities if available. Click here to request a quote.
Due to our strict quality control standards, please understand that we cannot break open a carton or drum to send quantities that are smaller than the pack size.
Pack sizes for gums depends on the product. Pack sizes can range from 25 lbs cartons to 200 lb. drums. The most common pack sizes are 55.12 lbs (25 kg), 50 lbs and 44.092 lbs (20 kg).
Apply for Credit
To apply for credit, please contact us at 1-800-369-4867.
Allow enough lead time for your order. Our raw materials are imported from various countries and are subject to customs, FDA clearance, and quality control testing. These factors require varying amounts of time.
Please contact us if you need a Kosher certificate.
When your order has been shipped, your invoice will be mailed to you. Our terms are Net 30 days upon credit approval or pre-pay.
Return Policy for Damaged Goods/ Shipping Claims
If there is any damage to your product incurred during shipping, please let us know immediately so we can help resolve this issue. If needed, we will send replacement product for any damaged and unusable goods to ensure that your needs are met. Please do not dispose of the goods without prior approval from us. Often the trucker will need to inspect and photos will be needed. If the product shipped via pre-pay and add on our account number, we will initiate a claim. If the product was shipped using your shipping account number or preferred shipper, we will not have access to the account information, nor be allowed to file a claim on behalf of the customer; you will then need to initiate the claim. If you need to initiate the claim, we will be glad to supply you with any information required in a timely manner.
Return Policy for Unusable Goods
If the product is unusable due to any physical property or impurity, we will replace it with the shipping charges paid by us. Please do not dispose of the goods without prior approval from us. We will need photos and samples of the unusable product sent to our Quality Control department for analysis. In instances of product not meeting specifications, we will need a sample sent to our lab for comparison with our lot specific retention samples. If the product is out of spec, we will replace the product and the shipping charges will be paid by us.
Return Policy for Unneeded Goods
If you ordered the wrong material or over ordered, you may return sealed, unopened, uncompromised product to us at a restocking fee, with shipping charges paid by you. We must be notified within 10 business days of the customer’s receipt of product. Please contact us for prior approval and instructions.